TERMS OF USE
JHPS UNLIMITED
Effective Date: September 17, 2025
Last Updated: September 17, 2025
1. ACCEPTANCE OF TERMS
By accessing or using any services provided by JHPS Unlimited ("Company," "we," "us," or "our"), including but not limited to our website, AI agent services, automation platforms, SMS messaging, voice calling, email communications, and related services, you ("User," "you," or "your") agree to be bound by these Terms of Use ("Terms").
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
2. COMPANY INFORMATION
Business Name: JHPS Unlimited
Primary Contact: (703) 634-9201
Email: [email protected]
Web Services Email: [email protected]
Website: www.jhpsunlimited.com
Business Address: Burke, Virginia, United States
3. SERVICES OVERVIEW
JHPS Unlimited provides comprehensive business automation and communication services, including:
3.1 AI Agent and Automation Services
AI-powered chatbots and virtual assistants
Business process automation and workflow management
Customer relationship management (CRM) integration
Lead generation and qualification systems
Business intelligence and analytics reporting
3.2 Communication Services
SMS/Text Messaging: A2P (Application-to-Person) messaging services
Voice Calling: Automated and manual voice communications
Email Marketing: Automated email campaigns and transactional emails
Multi-Channel Communications: Integrated messaging across platforms
Social Media Integration: Facebook Messenger, Instagram, and other platforms
3.3 Technical Services
Website management and optimization
Mobile application development
Google My Business profile management
Custom API integrations and system connections
White-label automation solutions
4. A2P 10DLC MESSAGING TERMS
4.1 SMS Messaging Service Description
Our SMS messaging services utilize A2P 10DLC (Application-to-Person 10-Digit Long Code) technology to deliver business communications. This service allows us to send text messages from our business phone numbers to your mobile device for:
Appointment confirmations and reminders
Service notifications and updates
Marketing and promotional offers (with consent)
Customer support and assistance
Lead generation and qualification
Business communications and alerts
4.2 Consent Requirements
EXPLICIT OPT-IN REQUIRED: By providing your mobile phone number and agreeing to receive text messages, you:
Expressly consent to receive SMS messages from JHPS Unlimited
Understand that your consent is not required as a condition of purchase
Acknowledge that message and data rates may apply
Confirm you are the account holder or authorized user of the provided phone number
Agree to receive both transactional and promotional messages (unless you opt-out of promotional messages)
4.3 Message Frequency and Types
Message Frequency: Message frequency varies based on your service level and engagement:
Transactional Messages: As needed for service delivery (unlimited)
Promotional Messages: Up to 10 messages per month (unless you opt-out)
Appointment/Service Reminders: As scheduled
Emergency/System Alerts: As necessary for service continuity
Message Types Include:
Service confirmations and status updates
Appointment scheduling and reminders
Payment notifications and billing alerts
Marketing offers and promotional content
Customer satisfaction surveys
Technical support communications
Lead generation and follow-up messages
4.4 Carrier Information and Charges
Supported Carriers: Our SMS service works with all major U.S. wireless carriers including:
Verizon Wireless
AT&T Mobility
T-Mobile USA
Sprint (now part of T-Mobile)
U.S. Cellular
Cricket Wireless
Boost Mobile
Metro by T-Mobile
Other compatible carriers
Message and Data Rates: Standard message and data rates from your wireless carrier may apply. Contact your carrier for specific pricing information. JHPS Unlimited is not responsible for carrier charges.
4.5 Opt-Out Procedures
How to Stop Messages: You can opt-out of SMS messages at any time using any of these methods:
Text "STOP" to any message from us
Reply "UNSUBSCRIBE" to any message
Call us at (703) 634-9201
Email us at [email protected]
Update preferences in your account settings (if applicable)
Opt-Out Processing: We will process opt-out requests immediately and confirm your unsubscription. You may receive one final confirmation message.
Selective Opt-Out: You may opt-out of promotional messages while continuing to receive service-related communications essential to your account.
4.6 Help and Support
Get Help: For help with SMS messages:
Text "HELP" to any message from us
Call (703) 634-9201 during business hours
Email [email protected]
Visit our website for additional support resources
5. VOICE CALLING SERVICES
5.1 Voice Communication Terms
Our voice calling services include:
Automated appointment reminders and confirmations
Customer service and technical support calls
Sales and consultation calls
Follow-up and check-in calls
Emergency notifications and alerts
Marketing calls (with explicit consent)
5.2 Consent for Voice Communications
By providing your phone number, you consent to receive voice calls from JHPS Unlimited for:
Service-related calls: Account management, support, and service delivery
Transactional calls: Appointment confirmations, payment notifications
Marketing calls: Only with your explicit opt-in consent
Automated/Pre-recorded messages: When legally permitted and with proper consent
5.3 Do Not Call Compliance
We respect the National Do Not Call Registry and will not make marketing calls to registered numbers unless:
You have an established business relationship with us
You have provided express written consent for marketing calls
The call is purely transactional or service-related
5.4 Call Recording and Monitoring
Calls may be recorded or monitored for:
Quality assurance and training purposes
Legal compliance and dispute resolution
Service improvement and optimization
Security and fraud prevention
You will be notified if calls are being recorded.
6. EMAIL COMMUNICATION TERMS
6.1 Email Service Description
Our email services include:
Transactional emails related to your services
Marketing newsletters and promotional content
Service notifications and system alerts
Account management and billing communications
Customer support and assistance emails
6.2 Email Consent and Compliance
CAN-SPAM Compliance: All email communications comply with the CAN-SPAM Act:
Clear sender identification (JHPS Unlimited)
Truthful and accurate subject lines
Obvious promotional content identification
Valid physical business address included
Easy and immediate unsubscribe process
Prompt processing of unsubscribe requests (within 10 business days)
6.3 Email Opt-Out
You may unsubscribe from marketing emails by:
Clicking the "Unsubscribe" link in any email
Emailing us at [email protected]
Calling (703) 634-9201
Updating your email preferences in your account
Note: You may continue to receive transactional emails necessary for service delivery even after opting out of marketing emails.
7. USER RESPONSIBILITIES AND CONDUCT
7.1 Acceptable Use Policy
When using our services, you agree to:
Provide accurate and truthful information
Use services only for lawful business purposes
Respect intellectual property rights
Maintain confidentiality of account credentials
Comply with all applicable laws and regulations
Report any suspected security breaches immediately
7.2 Prohibited Activities
You may NOT use our services for:
Illegal activities or violation of applicable laws
Sending spam, unsolicited messages, or bulk communications without consent
Harassment, threats, or abusive communications
Distributing malware, viruses, or harmful software
Attempting to access unauthorized systems or data
Impersonating others or providing false identity information
Violating third-party intellectual property rights
Any activity that could damage or interfere with our services
7.3 Content Standards
All content transmitted through our services must:
Be accurate and not misleading
Comply with advertising and marketing regulations
Not contain offensive, harmful, or inappropriate material
Respect privacy rights of individuals
Follow platform-specific guidelines (Facebook, Instagram, etc.)
Comply with industry-specific regulations (HIPAA, FINRA, etc.)
7.4 Business Use Requirements
For business use of our services, you represent that:
Your business is legally established and properly licensed
You have authority to bind your organization to these Terms
Your use complies with all industry regulations
You have proper consent for customer communications
You maintain appropriate business insurance and bonding
8. PRIVACY AND DATA PROTECTION
8.1 Privacy Policy Integration
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.
8.2 Data Collection and Use
We collect and use information to:
Provide and improve our services
Process transactions and billing
Send service-related communications
Personalize your experience
Comply with legal obligations
Prevent fraud and ensure security
8.3 Information Sharing
We may share your information with:
Service providers and business partners
Legal authorities when required by law
Other parties with your explicit consent
Acquiring entities in case of business transfer
We do not sell personal information to third parties for marketing purposes.
8.4 Data Security
We implement industry-standard security measures including:
Encryption of sensitive data
Access controls and authentication
Regular security audits and updates
Incident response procedures
Employee training on data protection
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Company Intellectual Property
All content, software, technology, designs, and materials provided by JHPS Unlimited are protected by intellectual property laws. This includes:
Proprietary software and algorithms
AI models and automation workflows
Website content and design elements
Trademarks, logos, and brand materials
Business processes and methodologies
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to use our services solely for your business purposes during your service term. This license does not include the right to:
Copy, modify, or distribute our software
Reverse engineer or attempt to extract source code
Create derivative works based on our services
Use our intellectual property for competitive purposes
9.3 User Content License
By using our services, you grant us a limited license to:
Use your content solely for service delivery
Store and process your data as necessary
Create backups and ensure service continuity
Comply with legal obligations and security requirements
9.4 Feedback and Suggestions
Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.
10. SERVICE AVAILABILITY AND MODIFICATIONS
10.1 Service Availability
We strive to maintain high service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to:
Scheduled maintenance and updates
Technical difficulties or system failures
Third-party service provider issues
Force majeure events beyond our control
Security incidents requiring immediate response
10.2 Service Modifications
We reserve the right to:
Modify, update, or discontinue services with reasonable notice
Change features, functionality, or technical specifications
Update these Terms of Use as needed for legal compliance
Adjust pricing with appropriate advance notice
Implement new security measures or requirements
10.3 Third-Party Dependencies
Our services may depend on third-party platforms and providers including:
Telecommunication carriers and messaging platforms
Cloud hosting and infrastructure providers
API providers and integration partners
Social media platforms and their policies
Government regulations and compliance requirements
11. BILLING, PAYMENT, AND REFUNDS
11.1 Service Fees
Fees for services are as specified in your service agreement or subscription plan. Payment terms include:
Setup fees due upon service initiation
Recurring fees billed according to your billing cycle
Additional charges for overage or add-on services
Processing fees for certain payment methods
11.2 Payment Authorization
By providing payment information, you authorize us to charge:
All applicable service fees and charges
Late fees for overdue payments
Reactivation fees after service suspension
Additional charges for services requested
11.3 No Refund Policy
ALL SALES ARE FINAL. We maintain a strict no-refund policy:
No refunds for any services, setup fees, or charges
No refunds for early termination or cancellation
No refunds for dissatisfaction with services
No refunds for technical difficulties or service interruptions
No refunds for changes in business needs or circumstances
11.4 Chargeback Policy
You waive the right to dispute charges through your bank or credit card company except in cases of:
Unauthorized fraudulent transactions
Clear billing errors or duplicate charges
Services not delivered as contractually agreed
12. LIMITATION OF LIABILITY AND DISCLAIMERS
12.1 Service Disclaimers
SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
ACCURACY, RELIABILITY, OR COMPLETENESS OF INFORMATION
UNINTERRUPTED OR ERROR-FREE OPERATION
12.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, JHPS UNLIMITED SHALL NOT BE LIABLE FOR:
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
BUSINESS INTERRUPTION OR LOSS OF GOODWILL
COSTS OF SUBSTITUTE SERVICES OR TECHNOLOGY
DAMAGES RESULTING FROM THIRD-PARTY ACTIONS OR SERVICES
12.3 Maximum Liability Cap
OUR MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
12.4 Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
Natural disasters, acts of God, or severe weather
Terrorist attacks, war, or civil unrest
Government actions, regulations, or court orders
Labor disputes, strikes, or work stoppages
Internet outages, power failures, or infrastructure problems
Pandemics, epidemics, or public health emergencies
13. INDEMNIFICATION
13.1 User Indemnification
You agree to indemnify, defend, and hold harmless JHPS Unlimited, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Your use or misuse of our services
Your violation of these Terms of Use
Your violation of applicable laws or regulations
Your infringement of third-party intellectual property rights
Content or communications sent through our services on your behalf
Your business operations and customer relationships
13.2 Third-Party Claims
We will defend you against third-party claims that our services directly infringe valid U.S. patents, copyrights, or trademarks, provided you:
Promptly notify us of any such claims
Cooperate fully in the defense of such claims
Grant us sole control over defense and settlement
14. TERMINATION
14.1 Termination by User
You may terminate your use of our services at any time by:
Providing written notice of cancellation
Following cancellation procedures in your service agreement
Stopping use of our services and platform access
14.2 Termination by Company
We may terminate or suspend your access to services immediately, without prior notice, for:
Violation of these Terms of Use
Non-payment of fees or charges
Fraudulent or illegal use of services
Breach of your service agreement
Risk to security or integrity of our systems
Extended period of inactivity
14.3 Effect of Termination
Upon termination:
Your access to services will be immediately discontinued
All outstanding fees and charges become immediately due
Your data may be deleted after a reasonable retention period
These Terms continue to apply to past use of services
Sections relating to liability, indemnification, and disputes survive termination
15. DISPUTE RESOLUTION
15.1 Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. You consent to the jurisdiction of Virginia courts for any legal proceedings.
15.2 Informal Resolution
Before filing any formal legal action, you agree to first contact us to attempt to resolve any dispute informally. Send dispute notices to:
Email: [email protected]
Phone: (703) 634-9201
Mail: JHPS Unlimited, Attn: Legal Department
We will attempt to resolve disputes through good faith negotiations within 30 days.
15.3 Binding Arbitration
If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will be conducted in Fairfax County, Virginia.
15.4 Class Action Waiver
YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS-WIDE ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS. ALL DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS.
15.5 Limitation Period
Any claims against us must be filed within one (1) year after the cause of action arises, or such claims are permanently barred.
16. COMPLIANCE AND REGULATORY MATTERS
16.1 Telecommunications Compliance
Our communication services comply with applicable telecommunications regulations including:
TCPA (Telephone Consumer Protection Act): Governing automated calls and text messages
CAN-SPAM Act: Regulating commercial email communications
CTIA Guidelines: Industry best practices for messaging
Carrier Requirements: Specific requirements from wireless carriers
FCC Regulations: Federal Communications Commission rules
16.2 A2P 10DLC Registration
Our SMS services are properly registered for A2P 10DLC messaging with:
Verified business registration and identity
Approved use cases and messaging campaigns
Carrier approval and vetting processes
Ongoing compliance monitoring and reporting
Regular audits and certification updates
16.3 Industry-Specific Compliance
Depending on your industry, additional regulations may apply:
HIPAA: Healthcare information privacy and security
FINRA: Financial services communications
GDPR: European data protection (if applicable)
State Privacy Laws: California CCPA and other state regulations
Sector-Specific Rules: Industry-specific communication requirements
16.4 International Considerations
If you operate internationally or communicate with international contacts:
Different countries have varying communication regulations
Data transfer and privacy laws may apply
Time zone considerations for communication timing
Currency and tax implications may arise
Local carrier and platform restrictions may apply
17. UPDATES AND MODIFICATIONS
17.1 Terms Updates
We may update these Terms of Use periodically to reflect:
Changes in our services or business practices
New legal or regulatory requirements
Industry best practices and standards
Feedback from users and stakeholders
Technical or security improvements
17.2 Notice of Changes
We will notify you of material changes through:
Email notification to your registered address
Prominent notice on our website
SMS notification for changes affecting messaging services
Account dashboard notifications
Direct communication for significant changes
17.3 Continued Use Constitutes Acceptance
Your continued use of our services after any changes constitutes acceptance of the updated Terms. If you do not agree to changes, you must discontinue use of our services.
17.4 Version Control
Current Version: Effective September 17, 2025
Previous Versions: Available upon request
Change Log: Major changes documented and available
Effective Date: All changes effective 30 days after notice unless otherwise specified
18. CONTACT INFORMATION AND SUPPORT
18.1 General Contact Information
JHPS Unlimited
Phone: (703) 634-9201
Email: [email protected]
Web Services: [email protected]
Website: www.jhpsunlimited.com
18.2 SMS and Messaging Support
For SMS-specific inquiries and support:
Text "HELP" to any message from us
Text "STOP" to opt-out of messages
Call: (703) 634-9201
Email: [email protected]
18.3 Legal and Compliance Inquiries
For legal, privacy, or compliance-related questions:
Email: [email protected] (Subject: Legal Inquiry)
Phone: (703) 634-9201
Mail: JHPS Unlimited, Attn: Legal Department
18.4 Emergency Contact
For urgent service issues or security concerns:
Phone: (703) 634-9201
Email: [email protected] (Subject: URGENT)
19. ADDITIONAL TERMS FOR SPECIFIC SERVICES
19.1 AI Agent Services
AI responses are generated by artificial intelligence and may not always be accurate
Human oversight and review recommended for critical communications
AI learning and improvement based on interactions and feedback
Data used to train and improve AI models (with privacy protections)
19.2 Integration Services
Third-party platform terms and conditions also apply
Service availability depends on third-party platform uptime
Changes to third-party APIs may affect functionality
Additional authentication and permissions may be required
19.3 White-Label Services
Additional branding and customization terms apply
Intellectual property licensing terms specified separately
Responsibility for compliance with your brand guidelines
Additional indemnification obligations may apply
20. ACKNOWLEDGMENT AND AGREEMENT
By using JHPS Unlimited services, you acknowledge that you have:
Read and understood these Terms of Use in their entirety
Agreed to be bound by all terms and conditions
Received and reviewed our Privacy Policy
Understood the nature of our SMS, voice, and email services
Provided proper consent for all communications
Agreed to the dispute resolution and limitation of liability provisions
These Terms of Use constitute a legally binding agreement between you and JHPS Unlimited. If you do not agree to these terms, you must immediately discontinue use of all services.
For the most current version of these Terms of Use, please visit our website or contact us directly.
Last Updated: September 17, 2025
Effective Date: September 17, 2025
Document Version: 1.0